Carry.me is a marketplace that connects members. We do not currently offer insurance, buyer protection, or escrow, so we cannot refund or guarantee any transaction.
We are sorry if a deal went wrong. Because payment happens off-app and we never hold funds, Carry.me is not responsible for any loss, and we do not provide insurance or buyer protection at this time.
How we can help
Even though we cannot recover your money, you can report the other person to us. If we find that they broke our guidelines, we can suspend their account and help escalate the case by sharing the relevant account data through the proper channels.
Report it to us
Report a scam to support
Writes to support@carry.me
To help us act quickly, please include:
- Your username and email address.
- The username and email of the account you are reporting.
- A clear description of what happened and when.
- Proof such as chat screenshots, payment records, and any other evidence.
The more accurate detail and proof you send, the easier it is for our team to find and act on the case. See the Carry.me Marketplace Guidelines for the rules we enforce.
Protect yourself next time
- Deal only with verified members who have strong ratings.
- Keep all communication in Carry.me chat.
- Agree clear terms before you pay, and use a payment method you trust.